Malibu Fountains

Unique Water Features Inspired By Nature

Malibu, CA, 90265

O: 424-781-7698 | C: 818-212-7517

FAQ

Cost

How is the cost of each copper or glass water feature?

Each water feature varies in price. Fill out our "Contact Us" form and tell us about your project, budget and favored water features. One of our team members will quickly help you navigate the pricing of each copper or glass water feature and find the best water feature for you.

What is the installation cost for my project?

Installation is relatively simple and easy, but if you prefer to hire a professional to set up your new copper water fountain, the installed cost of a water feature will range from $1,000 to $10,000+. The average professional water feature installation is around $3500 depending on the type of feature and size you choose.

 

Ordering

How do I place an order?

You can place an order online by clicking on the "Order Here" button under the fountain of your choice, leading you to our order page on WindrushGifts.com site (which is our sister company). Alternatively, use the "Contact Us" form describing your project and the designs you're interested in. One of our team members will follow-up as soon as possible. All projects, including custom bespoke projects will be invoiced directly from the company.

All standard orders require 100% payment at the time of invoice.

Custom/Bespoke Projects require 50% upfront and 50% on delivery.

Which payment methods are accepted?

We accept all the major credit cards (Visa, MasterCard, American Express, & Discover Card) as well as PayPal.

 

Size

What size is best?

You usually will want to base this on your available space and budget. We always tell people to build as large as they can afford but not so large that it looks out of place in your landscape. This honestly isn’t a line used to raise the sales price as high as possible. Fact is, most people build their water feature 3 times during its lifetime and the reason is they want it bigger. Build your dream water feature the first time.

 

Installation Time

How long does it take for installation?

Most water features can be installed in one day or less with minimal or no damage to your lawn. Some larger water features make take two or three days. Consult with your local contractor for specific details on your project.

 

Winterize Your Water Feature

Do I need to winterize my water feature?

In some cases yes, but it’s easy and usually just consists of removing the pump.

 

Maintenance

What Maintenance is Required?

Following the trusted methods and provided best practices of installing the water features, your new water feature will be very easy to maintain. Some of the water features available have little to no maintenance at all. Some will require you to spend 10 minutes a week. It’s your choice. Choose the style that fits your budget as well as your available maintenance time. Easy peazy, we like it!

 

Shipping & Delivery

How long will it take orders to process and ship?

We make every effort to deliver your orders quickly and efficiently.

Ready-to-Ship Fountains (under 5 feet):  These hand made items are easily assembled out of the box and only take 4-6 weeks to arrive.  Keep in mind, all trees are handcrafted to order.

Large Fountains (over 5 feet):  Most of the larger fountains require a longer custom manufacture.  These take about 10-12 weeks to process and ship.

Custom/Bespoke Projects:  Our team members will walk you through the timeline from manufacture to shipping to installation.

Where do you ship to?

Malibu Fountains distributes and ships to all of North America. If you live in another country, we'll be happy to direct you to a Malibu Fountains representative handling those regions.

 

Privacy & Security

How secure is shopping online? Is my data protected?

Your privacy is one of our top priorities and your personal information is only collected in order for us to process orders. We will not rent, sell or share any of your information with any other companies or third parties. We do not handle any sensitive financial data on our server and your financial information will never be saved in our system. We may send a small file to your computer when you visit our website. This will enable us to identify your computer, track your behavior on our website and to identify your particular areas of interest so as to enhance your future visits to this website. We may use cookies to collect and store personal data and we link information stored by cookies with personal data you supply to us. Save for the use of cookies, we do not automatically log data or collect data save for information you specifically provide to us.

 

Returns & Replacements

Can I return or exchange my item if I'm not satisfied?

Due to the custom nature of each order, all sales are final unless it arrives damaged.